Privacy Policy

When you use our contact form or otherwise reach out, we may collect:

• Name
• Email address
• Phone number
• Inquiry type and related details (subject, message, service type, preferred appointment date and time, project details, emergency type and description, preferred contact method)
• Technical information such as approximate IP address and browser type, used only for security and spam prevention

We do not require an account to use this website. We do not knowingly collect information from children under 13.

We use the information you provide to:

• Respond to inquiries, service requests, and emergencies
• Schedule and perform plumbing services
• Contact you by phone, email, or text as you request or prefer
• Improve our website and prevent spam or abuse
• Comply with legal obligations

When you submit our contact form, we may send the details you entered to our business phone by SMS through a messaging provider (currently Twilio) so we can respond promptly. That provider processes the message content and phone numbers needed to deliver the text under their own privacy terms.

We may also use hosting and infrastructure providers to operate this website. We do not sell your personal information. We do not share it for third-party marketing.

We may disclose information if required by law, to protect our rights or safety, or in connection with a business transfer.

Our site is primarily informational. We may use essential cookies or similar technologies needed for the site to function. We do not currently run advertising trackers. If we add analytics in the future, this policy will be updated.

We keep inquiry and customer information only as long as needed to respond to you, provide services, maintain business records, and meet legal requirements. SMS notifications may also be retained for a limited time by our messaging provider.

We take reasonable steps to protect information submitted through our site. No method of transmission or storage is completely secure. Please avoid sending highly sensitive personal information (such as Social Security numbers or payment card numbers) through the contact form.

You may contact us to ask what information we have about you, to correct inaccurate information, or to request that we delete inquiry records where we are not required to keep them. You may also ask us not to contact you for non-emergency follow-up.

Our website may link to third-party sites or services. We are not responsible for their privacy practices. Review their policies before providing information to them.

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after updates means you accept the revised policy.

Questions about this Privacy Policy or your information:

Norse Mechanical LLC
Attn: David Burnett
Phone: (971) 201-0232
Service area: Madras, Oregon & surrounding areas

See also our Terms of Service.